MakoStars Return Policy

1. Terms and conditions

In principle, we will accept returns of unused and unopened items if you request a return from MakoStars Store within 30 days of receiving the item.

2. Refund amount

We will refund the full amount paid for the product (including tax). Payment handling charges will not be refunded.

The customer is responsible for return shipping costs when returning the merchandise.

3. Cases in which returns or exchanges cannot be accepted

If the product has been used or opened

We do not accept returns even if you have used the special offer that comes with the product. If the shrink wrap protecting the product has been removed, the product will be treated as if it has been used and returns will not be accepted.

This does not apply if the outer shipping box has been opened, or if the plastic wrapping has been removed from the package with other items or the delivery note.

If it has been more than 31 days since the product was received.

If the product is soiled, damaged, or malfunctioned due to the customer's negligence.

When a large quantity of the same or equivalent product is purchased.

If you purchase a large quantity of the same or similar items (including pre-orders) and then return the items, or refuse to accept the items without a valid reason, or otherwise interfere with the operation of Makostars, we will not accept the return of the items.

Refund Period

In the case of credit card payments, we will cancel the billing within a few days after confirmation of receipt. Once the payment has been debited, it will be offset in the following month.

In the case of cash on delivery (COD) and payment at a convenience store, we will transfer the amount to your designated account within 10 days after confirming the arrival of the order.

We do not accept returns, refunds or exchanges for products purchased by downloading.

Please contact us at: info@makostars-store.com if you have any questions.

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