Shipping

We do not guarantee a delivery date. However, based on our experience and assuming no traffic or weather delays, most orders should arrive within 2 - 3 days.

Currently, we use the following shipping companies: Japan Post, Yamato Transport, and UPS.

Not as a policy, but we may provide this service on a case-by-case basis. Please contact us directly for your request.

Yes. If you are in the Setagaya, Tokyo area, you can pick up from our language school located in Yoga, Setagaya.

Product

Yes, you can return your product. Please refer to our return and refund policy page:
Return Policy

Please contact us if you have any questions about your order. We have processed over 18,000 online orders and unfortunately, we do make mistakes. However, we strive to do what's best. We value our customers and will provide personal care to each matter.

We do not offer a gift-wrapping service now, but if we notice customer demand for this service, we may offer it in the future.

Please contact us and we will help you decide. We have used most of the items we sell, especially the Brain Quest and Scholastic workbooks with our own children and students.

Company

We understand that there are many options to purchase English materials and we are grateful that you may be considering to make a purchase from our store.

Our goal is to provide the best customer experience we can. We can achieve this by selling directly to customers, getting to know them, and by providing extra services such as special deals and discounts, additional information on products, and personal service that the larger online marketplaces lack.

MakoStars was established in Tokyo in August 2015. Since then we have been growing and expanding our services in English language edcucation. Our goal is to promote a better understanding of the world through the knowledge and use of English. Currently, we operate this online shop, provide items on other online platforms and run a language school called BumbleB English.

In addition, our website ( makostars.com ) publishes information and resources related to English education, such as blogs, reviews, and learning tips. We will update it from time to time, so please take a look at the MakoStars Blog.

If you have any questions, please feel free to contact us.

We are looking forward to hearing from you.

We try to offer a range of buying options for our customers. So we provide products on Mercari, this site and Amazon Japan.

Customer support

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