Act on Specified Commercial Transactions

Business Name
Mako Stars LLC

Address
4-28-10 Yoga, Setagaya-ku, Tokyo

Phone number
080-4174-1970

Contact Us
Please use our contact form or email us at: info@makostars-store.com.
Business hours: 10:00 a.m. to 6:00 p.m. weekdays
Inquiries are accepted during the above hours except Saturdays, Sundays, and holidays.

Name of Contact Person
James Williams

The selling price of products
Depends on the price of the product displayed on this site (indicated price).

Cost other than the price of the merchandise
In addition to the selling price of each product displayed on this site, sales tax, handling charges, and shipping charges will also apply.

Method and timing of payment
Customers who have selected credit card payment as their payment method should enter their credit card information.

Product delivery time
We will send the products to the address you indicated on the order form within 7 days of receiving your order. Normally, orders placed before 11:00 a.m. on weekdays will be shipped on the same day.

Next-day Shipping
We currently do not offer next-day shipping service.

The delivery time varies for each product depending on the stock status, order status, and other factors. Please check each product detail page.
If you order in-stock items: Delivery is expected to take 2-4 business days, including the date of order. However, if the item is out of stock after the order is placed, it will take a little longer. In that case, we will notify you by e-mail.

However, we do not ship on Saturdays, Sundays, national holidays, summer and New Year vacations, and our company holidays.
For pre-order items: We will ship as soon as the item is in stock. We plan to deliver the product within 2 to 4 days including the release date.

If the product is not in stock, we will order it from the distributor or the manufacturer. The number of days required for procurement varies depending on the product, so we cannot determine the number of days required for procurement. We will ship the product as soon as it is in stock. In this case, we will notify you by e-mail.

Return Policy
We will exchange items if there are obvious defects such as missing or incomplete pages. We purchase items from our suppliers in good condition, but there may be cases where items are delivered with some damage to the cover or packaging. As long as there is no major damage to the exterior or inside of the merchandise, these items may be sold. We appreciate your understanding in this regard.

Please note that we do not accept returns or exchanges for any of the following reasons. The cover of the product is slightly damaged or slightly bent:

The cover of the product is slightly damaged or slightly bent.

Minor scratches on the product, etc.

Please contact us by e-mail (info@makostars-store.com) within 7 days of receipt of the product. The customer is responsible for all return and shipping charges.

We do not accept returns or exchanges after the product has been shipped due to the customer's reason (wrong order, not satisfied with the product, etc.).

Also, the products have an expiration date that the shipping company can keep them. In the event of a cancellation by the customer after shipment or failure to receive the merchandise by the storage deadline, the merchandise will be returned to us and the customer will be billed for the merchandise and shipping costs.

We do not accept returns, refunds, or exchanges for products purchased by downloading.